As an Account Manager for U4F, you will take full commercial ownership of a defined portfolio of existing customers across the DACH region. Acting as a trusted advisor, you will ensure customers realize maximum value from their U4F solutions while driving renewals, expansions, and long鈥憈erm growth.
This is an exciting opportunity to join a newly dedicated team and work closely with the General Manager, Sales Leadership, Solution Consulting, and wider GTM functions.
Responsibilities
- Manage a portfolio of U4F customers as their primary commercial contact and product advocate.
- Own customer retention and expansion outcomes, identifying and progressing upsell and cross鈥憇ell opportunities in collaboration with Sales Engineering and Solution Consulting.
- Conduct structured account reviews to understand customer priorities, open issues, adoption, and future roadmap needs.
- Build strong, senior鈥憀evel stakeholder relationships, positioning Unit4 as a long鈥憈erm strategic partner.
- Collaborate closely with RevOps, Product, Marketing, and Customer Success to align customer needs with solution positioning and value realization.
- Maintain strong CRM hygiene, including accurate forecasting, pipeline progression, and opportunity stage management.
- Contribute to the U4F go鈥憈o鈥憁arket strategy by bringing customer insights that shape product development and commercial execution.