Job Description

Process all documentation on behalf of principals and send pre-alert and schedule information to customers
Collaboratively coordinate with all internal departments to improve the delivery of functional KPI
Ensure all documentation submitted by customers is handled with care and completed in a timely manner
Download and compile manifest and invoices and arranging for distribution to local authorities and internal customers
Compiling manifest, bill of ladings and invoices in a timely manner including amendments as required
Responsible for data entry of bills and freight details into system,
Responsible for vessel/ voyage audits to ensure all BOL have been processed and closed within the agreed KPI
Overall accountability of the end-to-end process allocated trade lanes
Liaise with Commercial and Sales teams / Managers on rates queries in accordance with NPDL approval process
Preparing all pre-receivable advice documentation for customers
First point of contact for customer complaints and enquiries related to documentation and escalation process when necessary
Self-checked on accuracy of internal and external documents
Supporting internal customers with adhoc documentation requests
Other tasks as directed

About The Wonderful Company

The Wonderful Company