Responsibilities include, but are not limited to, the following. Other duties may be assigned.
- Install, configure, and troubleshoot software applications, including antivirus, firewall, and anti-spyware solutions
- Configure, troubleshoot, and repair information systems hardware to ensure reliable operation of computers and related equipment across the organization
- Diagnose and resolve hardware failures; coordinate with vendors for repairs and replacements as needed
- Perform computer moves, adds, and changes (MACs)
- Reload and image operating systems
- Install and configure software in accordance with The Wonderful Company鈥檚 information systems policies and procedures
- Assist with network administration tasks, including new user setup and removal, Active Directory moves, adds, and changes, and general Windows troubleshooting
- Provide printer support, including setup, moves, configuration changes, and toner/ink supply management
- Support mobile device management (MDM)
- Troubleshoot, configure, and support handheld barcode scanners
- Serve as the primary point of contact for helpdesk calls
- Serve as the primary point of contact for chat-based technical support