Guest Reception and Engagement:
- Welcomes guests with a friendly and professional demeanor, creating a positive first impression
- Answers questions about the winery, its history, and the products offered
- Guides visitors to the appropriate tasting areas, tours, or events
Reservation Management:
- Handles phone and online inquiries regarding reservations, events, and tours
- Schedules and confirm bookings, ensuring proper coordination with other winery departments
Tasting Room Support:
- Assists in setting up and organizing the tasting room and reception area
- Facilitates wine tastings by explaining wine selections, pairing suggestions, and unique characteristics
Retail and Sales Assistance:
- Promotes and processes wine and merchandise sales
- Assists guests with purchasing wine club memberships or special event tickets
Administrative Tasks:
- Maintains accurate records of reservations, visitor counts, and purchases
- Handles guest feedback and escalates issues to management as needed
Event Support:
- Supports winery-hosted events, including private tours, corporate gatherings, and weddings
- Provides logistical support and maintain an upbeat atmosphere during events

Winery Concierge

Job Description