Customer Service Officer

Based in our Apia, Samoa office and reporting to the Customer Service Manager, you will play a key role in driving excellence across our operations.

Here’s what you’ll do:

You will support sea and air freight customers by delivering efficient, accurate, and professional service across the full booking and documentation process.   In addition, you will learn how to:

• Provide daily customer service support for sea and air freight
• Prepare accurate rate quotes and provide up-to-date schedule information
• Manage end-to-end booking processes
• Handle cargo procedures
• Update bookings and arrange transport
• Process import/export documentation including Bills of Lading, Waybills, and Airway Bills
• Receive and process payments
• Assist with general operational support across the team

You will be trained across multiple functions – this is a role for someone who is really looking to get their foot in the door in the freight industry.  Therefore, your positive attitude and enthusiasm are your biggest attributes!