Position Summary:
This internship is designed to provide hands-on experience and contribute to a key project focused on process improvement within the department. This position will be based onsite at Wonderful Pistachios and Almonds located in Lost Hills, CA. This summer internship is a 6 to 10-week program.
Duties and Responsibilities
- Offer technical support to company staff and troubleshoot computer/system issues
- Assist with providing support to production areas for all IT-related needs
- Follow Standard Operating Procedures to perform daily technical tasks and resolve issues
- Assist in configuring desktops, laptops, and peripheral devices
- Track, log, and manage user requests and issues in a ticketing system
- Prioritize and escalate issues as necessary, ensuring prompt resolution
- Keep users informed of the status of their requests and update them on ongoing issues
- Collaborate with team members to validate and refine procedures.
- Work on a designated project aimed at improving efficiency and effectiveness.
- Collaborate with team members to implement and test process improvements.
- Track and report key performance indicators related to the processes.
- Follow safety protocols and guidelines to ensure a secure working environment.
- Perform additional duties as assigned.