Fraud and Payments Executive
Are you detail-driven, risk-aware, and passionate about protecting customers and company assets? Join our Fraud & Payments team as a Fraud and Payments Executive, where you'll play a key role in safeguarding revenue and delivering best-in-class fraud prevention.
What You鈥檒l Do:
- Monitor new and existing accounts for fraud alerts and escalate concerns appropriately
- Conduct due diligence on customer card and personal detail changes
- Approve manual payments (CHAPS & Transfers) and screen omnichannel transactions
- Review and process chargebacks, highlighting any anomalies
- Manage duplicate accounts and ensure compliance with terms and conditions
- Screen and approve Credit/Debit Card and E-Wallet withdrawals
- Investigate missing payment queries and escalate non-user errors
- Respond to customer emails and close accounts within SLA guidelines
- Validate customers by collecting KYC documents in line with procedures
- Review linked accounts, whitelist devices, and monitor Iovation alerts
- Perform VIP account checks and support the customer contact centre when needed
- Uphold our commitment to protecting young and vulnerable individuals through responsible gambling practices