We are looking for experienced Customer Service Specialists to join our growing Customer Service team!
Step into a role where you can Work, Win, and Grow! You will handle queries via phone, email, or chat with a positive attitude, identify customer needs, and deliver effective solutions. Plus, you will have a blast working in the exciting world of games, enabling our players to have a great experience.
Salary & Benefits:
- Rs23k - Rs32k p/m basic salary (depending on interview and experience)
- Monthly bonus of up to Rs20k
- 25% night allowance
- Fully subsidised medical scheme
- Meal allowance
- WFH allowance
Working hours / 1 month shift rota:
- Morning - 10:00 - 19:00 / 11:00 - 20:00
- Mid: 14:00 - 23:00 / 15:00 - 00:00
- Night: 17:00 - 2:00 / 18:00 - 3:00
Responsibilities include:
- Deliver exceptional customer service via phone, email, and chat, ensuring a professional and positive experience
- Act as a brand ambassador, fostering trust, personalising interactions, and promoting loyalty through tailored recommendations
- Enhance customer engagement by resolving queries, coaching self-service solutions, and promoting new offers and games
- Ensure compliance and responsible gaming, identifying risks, supporting safer gambling conversations, and escalating incidents when necessary
- Contribute to service improvements, analyzing trends, recommending policy updates, and staying up to date with regulations and company processes
If you thrive in a fast-paced environment, love helping others, and are committed to providing exceptional service, then this is the perfect opportunity for you! Join us and make every interaction count while enjoying a fun and dynamic work environment!