We are looking for a proactive and driven Payments and Risk Operations Team Manager to lead our Fraud, Payments and KYC-related operations across Spain and Portugal.
This role combines team leadership with ownership of payment performance, fraud prevention, verification processes and operational risk controls. The successful candidate will play a key role in optimising tools, improving workflows and strengthening our risk framework within a fast-paced and growing international environment.
The position offers an attractive compensation package and strong working conditions, with real ownership and impact on operational strategy.
Key Responsibilities
- Lead and develop the Payments and Risk Operations team, ensuring high performance, quality and efficiency.
- Oversee daily fraud monitoring, payment reviews and operational risk controls.
- Manage KYC processes, document verification and high-risk customer reviews in close coordination with Compliance.
- Monitor payment performance, declines, withdrawals and chargebacks in collaboration with our payment provider (Nuvei).
- Optimise and manage fraud prevention tools, rules and alerts (including SEON).
- Ensure effective ticket management, prioritisation and productivity through Zendesk.
- Identify fraud trends, payment risks and operational gaps, proposing improvements and new controls.
- Produce regular reporting on fraud, payments, risk metrics and team performance.
- Support operational alignment and risk processes across Spain and Portugal.
- Collaborate cross-functionally with Compliance, Operations and other key stakeholders.
- Continuously review and improve processes, systems and controls to minimise risk and protect revenue.