General Manager

The Role

As General Manager, you will lead an established team in delivering a world‑class experience for our most discerning members.

Your focus will extend beyond operational excellence: you will be the guardian of the club’s identity, ensuring that every interaction, every detail, every moment reflects the sophistication and elegance for which the Park Tower is known.

Key Responsibilities

Preserve the Essence of the Club: Maintain the character and integrity of a venue built on long‑standing relationships, trust and consistency.

Lead with Influence and Visibility: Inspire and direct an elite team across gaming, VIP services and support functions.

Drive Strategic Growth: Shape the club’s commercial direction with clarity and a nuanced understanding of the high-end gaming landscape.

Champion a World‑Class Guest Experience: Ensure every touchpoint reflects excellence.

What You Bring

• Significant senior leadership experience at this level within a high‑end gaming or luxury hospitality environment
• Deep understanding of high‑value clientele and relationship‑led service delivery
• Commercial and strategic clarity, balanced with emotional intelligence and discretion
• A composed, charismatic leadership style that elevates and inspires those around you
• Impeccable standards and unwavering commitment to exceptional service
• A valid PML issued by the UK Gambling Commission

Why This Role

Park Tower is a flagship venue within the UK’s largest casino operator, an environment where heritage, prestige and performance converge. This is an opportunity for a proven leader to shape the next chapter of a venue with an exceptional legacy, and to do so with the autonomy and support befitting a role of this calibre.

Ready to be a part of it?
At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.

If you’re ready to bring your energy, be part of the buzz and grow with a brand that’s going places, we’d love to hear from you.

This is a 24/7 environment, so flexibility for nights and weekends will be a part of the role. You must be 18+ and legally entitled to work in the UK.