Responsible for processing reports and performance indicators, ensuring data meets business requirements and is clearly understood. Under moderate supervision, this position supports overall project planning and generates reports based on project schedules and timetables for deliverables. Designs, develops, and establishes key reporting standards to support project management and operational efficiency within the Operations team.
Responsibilities:
- Coordinate the preparation of internal and external reports by gathering, analyzing, and summarizing data and information from various sources and provide visibility to higher-level audience
- Understand data and processes to support associates in analyzing and interpreting project-related tasks of varying complexity.
- Communicate with customers, project teams, key stakeholders, and team members as needed.
- Process defined reports, adhering to established procedures, delivery schedules, and Service Level Agreements (SLAs).
- Develop online management reports and key performance indicators (KPIs).
- Provide support to departments by gathering and analyzing data for the establishment and/or maintenance of business processes, procedures, and policies.
- Support the project team in planning, managing, and monitoring projects from concept through implementation.
- Identify and leverage best practices to improve project analysis and reporting.
- Perform other duties as assigned.