*Need to relocate to Montreal!
You will be a part of Murex Credit/Rates Functional Support team with focus on Front Office. Your main task will be to keep the day-to-day operations of a business running smoothly by resolving incidents, answering requests / queries from traders and other system users as well as driving the continuous improvement initiatives with aim to improve platform’s stability and quality.
• Provide daily functional support to Front Office users (mainly traders and Sales) and ensure clear, proactive communication with all stakeholders.
• Investigate and resolve production incidents in collaboration with other Murex support teams.
• Perform daily operational checks and ensure the stability of production environments.
• Work closely with developers to deliver long-term solutions and enhancements that improve system performance and usability.
• Drive continuous improvement initiatives to enhance platform quality, reduce incidents, and streamline user experience.
• Collaborate efficiently with global support teams in Paris, New York Hong-Kong and Bangalore to ensure seamless follow-the-sun coverage.
• Deliver user training sessions and produce clear documentation for end users.
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