Location: NYC (Hybrid â 3 days onsite/week)
We are seeking a skilled Production Support Analyst to join our Global Markets IT Support team. Youâll play a key role in keeping business-critical applications stable and reliable, ensuring smooth operations for trading and support teams across regions.
In this role, youâll work closely with development, infrastructure, and business users to monitor systems, resolve incidents, and continuously improve performance and workflows. Itâs a hands-on opportunity to work in a fast-moving trading environment and collaborate with teams across time zones.
Role and responsibilities
- Provide first-line functional and technical support for Global Markets applications used by teams in Equity Derivatives, Securities Lending, Global Macro (Rates, FX, Commodities), and Credit.
- Act as a key support contact for the Summit Front platform, ensuring reliability and responsiveness to Front Office users, especially on post-trade processes (booking, trade execution tracking, and settlement).
- Oversee end-of-day (NY) and start-of-day (APAC) processes in Summit, investigating and resolving incidents quickly.
- Manage and prioritize user requests, track incidents, and coordinate escalations with development and infrastructure teams.
- Partner with business and IT teams (both locally and globally) to troubleshoot issues, implement fixes, and plan upcoming releases.
- Contribute to business analysis efforts by helping define requirements and testing new functionalities in Summit Front.
- Maintain clear communication with stakeholders through regular updates and status reporting.
- Identify opportunities to streamline monitoring, automation, and incident management practices.
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