We are looking for an Equities Trading Floor Support Analyst to support Front Office traders, Middle Office users, and Compliance in a fast-paced trading floor environment.
- Provide direct, real-time support to Equities traders across cash equities, ETFs, electronic and program trading, and options.
- Monitor trading systems, EMS/OMS platforms, and FIX network connectivity to ensure stability and performance.
- Troubleshoot real-time trading incidents and investigate regulatory and compliance-related inquiries.
- Communicate major incidents clearly and effectively to business and technology stakeholders.
- Gather requirements from traders and business users; document, track, and prioritize requests.
- Produce business specifications for vendors and internal development teams to support system enhancements.
- Share business workflows with Support and QA teams to strengthen regression testing coverage.
- Maintain and enhance knowledge bases, support scripts, documentation, and operating procedures.
#LI-MNRK