Patient Service Executive

Responsibilities:

• Build and maintain positive relationships with patients, families, and hospital staff to ensure patient experience and satisfaction are top priorities.

• Respond to and investigate patient complaints or inquiries, escalating issues to the appropriate staff or department when necessary.

• Coordinate with relevant individuals or departments to minimize or resolve service delays.

• Provide clear, empathetic, and professional communication to patients and their families throughout the service process.

• Support administrative and operational activities related to patient services.

• Ensure compliance with hospital policies, service standards, and service excellence guidelines.