Front Office Staff

Greet patients, visitors, and vendors in a courteous and professional manner.

Manage patient registration, including verifying personal and insurance information.

Schedule, confirm, and reschedule appointments using hospital management systems.

Answer phone calls, respond to inquiries, and direct calls to appropriate departments.

Collect and process payments, issue receipts, and maintain financial records as needed.

Maintain accurate and up-to-date patient records using Electronic Health Record (EHR) systems.

Assist with patient admissions and discharges following hospital protocols.

Ensure the reception area is clean, organized, and compliant with hospital safety standards.

Handle patient complaints or concerns and escalate them to the appropriate department when necessary.

Support administrative functions, including data entry, filing, and reporting.