We are seeking an experienced Project Manager with a background in hospitality and casino operations to lead enterprise solution implementations for global hospitality chains. This customer-facing role is responsible for successfully deploying Property Management Systems (PMS), Payments, Point of Sale (POS), and other enterprise hospitality solutions. The ideal candidate will have a strong project management background, excellent stakeholder engagement skills, and the ability to drive large-scale technology rollouts in a fast-paced environment. Fluency in English and Cantonese is required to effectively communicate with international and regional stakeholders.
Key Responsibilities
- Lead end-to-end project delivery for hospitality technology solutions, ensuring on-time and on-budget execution.
- Act as the primary point of contact for customers, managing relationships with key stakeholders, including hotel and casino executives, IT teams, and operations leaders.
- Develop and maintain comprehensive project plans, including timelines, milestones, and resource allocation.
- Utilize Clarizen for project planning, tracking, reporting, and stakeholder communication.
- Coordinate cross-functional teams, including internal technical teams, third-party vendors, and customer resources.
- Identify project risks and proactively develop mitigation strategies to address potential roadblocks.
- Ensure adherence to project governance standards as defined by the PMO, including documentation, reporting, and compliance requirements.
- Conduct regular project status meetings, providing clear updates on progress, risks, and key deliverables.
- Oversee system testing, deployment, and post-go-live support to ensure seamless adoption by end users.
- Drive process improvement initiatives within project management practices to enhance efficiency and customer satisfaction.