To support our Infrasys Team, we're looking for an Implementation Consultant, who will provide technical consultancy to our hospitality customers within Europe and the UK and will be responsible for installing, training and supporting our hospitality platform products as well as providing excellent customer care and maintaining healthy relationships with our current and future customers in an environment where every staff member is passionate about going the extra mile.
Infrasys is the leading Food & Beverage enterprise solution provider and a one-stop hospitality platform with service-oriented architecture that simply combines POS, reservation, membership and menu on one platform. An extremely agile and scalable platform, it is suitable for single restaurant to international group with many outlets around the world.
What you will do:
- Install Infrasys Cloud and related products on customer site
- Analyze customer needs and configure the system by observing the Major Account standards
- Configure the system to meet country specific legal fiscal requirements
- Ensure multiple user, and service model concept meets the customer operational workflow
- Provide possible solutions for functional gaps and work closely with the Product Management to archive project targets
- Train the staff in the best and most practical use of the software
- Report accurate project status and act proactively to achieve the project goal
- Take the customer site live and provide technical support after going live
- Be the technical point of contact for the customer during the project life-cycle and answer any operational and application requests in a timely manner
- Assist Product Management to test new releases and new functions
- Perform Release updates if required
- Support the support organization while not with the customer
- Provide pre-sales support to the regional sales team