Handle and complete POS implementation projects for F&B operations across hotel and restaurant environments, both on-site and remotely.
Understand and analyse customers' needs, requirements and operational workflows in order to install, set up and configure the POS solutions on-site, which includes equipment such as servers, workstations, printers, peripheral devices, system & database configuration and menu items setup.
Conduct site surveys, on-site system testing and readiness checks to ensure successful deployment.
Provide end-user training, operational guidance and on-site technical support during go-live, and post go-live technical support as required.
Liaise with internal Product, Support and Development teams to escalate customers' additional functional requests, resolve implementation issues and ensure alignment.
Advise and provide answers or best practices to customers on operational and application-related questions.