Support Analyst - COL

What you’ll be doing:

• Acting as the first point of contact for our customers & partners;
• Managing incoming tickets, of our E-commerce product, within service levels to ensure customer satisfaction;
• Working to resolve high complexity issues, questions, and requests from our customers self-sufficiently where possible;
• Analyzing markup language and application logs to aid the development team in eliminating product bugs;
• Collaborating across functional areas to address customers’ needs as their champion.