We are looking for a first-level Customer Support Associate to provide superior software support to our clients. This is a full-time position.
Responsibilities:
- Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values
- Provide support for incoming queries and issues related to the company鈥檚 proprietary software solutions
- Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved
- Adhere to established customer service and documentation standards
- Solve and respond to first-level support requests and escalate issues as required
- Author, edit, and actively contribute to the improvement of knowledgebase articles, FAQs, and functional documentation related to Revalize proprietary software, processes, and procedures