We are looking for a second-level Technical Customer Support Representative鈥痶o provide superior software support to our clients鈥痓ased in Germany.
Responsibilities:
- Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values
- Provide support for incoming queries and issues related to the company鈥檚 proprietary software solution PRO.FILE
- Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved
- Reproduce problems and create test cases in complex software setups
- Adhere to established customer service and documentation standards
- Solve and respond to support requests and escalate issues as required
- Author, edit, and actively contribute to the improvement of knowledgebase articles, FAQs, and functional documentation related to Revalize proprietary software, processes, and procedures
- Execute various support tasks, including for example, performing installations and setting up applications