ONBOARDING
Process employee relocations through the vendor portal and manage any exceptions.
Deliver a premium onboarding experience from day one by conducting new-hire onboarding calls.
Take ownership of new-hire compliance by completing I-9 forms and auditing new-hire paperwork.
OFFBOARDING
Manage voluntary termination processes and assist Talent Business Partners (TBPs) with involuntary terminations as needed.
Submit IT separation requests and coordinate with IT regarding the return of company equipment.
Complete and submit HR separation forms, including final pay details.
Draft and send exit emails to departing employees, including all required state documents.
COMPLIANCE
Manage unemployment claims through the vendor portal.
Provide additional compliance support to the business, including state-required posters, handouts, reporting, follow-up, and communications.
Support the Compensation team with minimum wage updates.
Prepare confirmation letters for off-cycle pay adjustments and in-role promotions.
Prepare repayment and recoupment letters as needed.
SYSTEM PROCESSING
Submit leaves of absence (LOAs), terminations, and changes to title, manager, or organizational structure as requested.
Ensure digital personnel files are complete and send updated documents for signature through the third-party platform.
Assist with responding to questions and resolving issues in Zendesk related to IT, Payroll, and Benefits.
Handle Level 1 Talent systems questions and issues (ECM, My Wings, and Amplify).
Create SAP reports on an ad hoc basis as requested by Talent Business Partners (TBPs) and Talent Centers of Excellence (COEs).
PROGRAM SUPPORT
Host on-site training events.
Partner with Centers of Excellence on Talent Playbook updates and communications.
Process tuition assistance reimbursements.
Support new leader assimilation and other training sessions.
Provide coaching on tools and talent resources (Amplify, ECM).