MANAGE EXPECTATIONS
Deliver a comprehensive range of HR generalist services to managers and employees, with a focus on employee relations, compliance, benefits administration, recruitment, and the implementation of HR programs.
Assume direct responsibility for ensuring knowledge, application, and compliance with current labor laws, regulations, and policies.
Provide guidance on addressing complex organizational and personnel-related issues, including managing employee relations, conducting investigations, providing counseling and documentation, and overseeing termination processes.
Collaborate with the Director of Sales & Distribution and the Training & Development team to identify and address regional training needs.
Partner with Talent Acquisition to oversee full life-cycle recruiting, including participating in the selection process for regional management positions.
Advise managers on the performance management process to help achieve team goals, ensuring evaluations and recommendations are completed in accordance with guidelines.
Participate in monthly regional business reviews to present HR metrics and identify areas for improvement.
Manage all employee leave of absence processes, including ensuring proper documentation and notifications are handled appropriately through leave administration.
Work with managers to develop short- and long-term staffing strategies aimed at supporting key organizational metrics such as cost-per-hire, time-to-fill, and customer satisfaction.
Train management on essential topics such as interviewing techniques, sexual harassment prevention, and management fundamentals.
Build business acumen to understand and support the operational needs of the organization, providing integrated and strategic HR solutions.