As a Key Holder, you will support the management team in creating a welcoming, customer-focused environment that reflects the brandâs image. You bring energy, style expertise, and a customer-first mindset to every interaction, whether assisting on the sales floor, helping in the fitting room, or completing transactions at the cash desk. Your reliability and attention to detail ensure smooth store operations and an exceptional shopping experience.
Key Responsibilities
- Deliver an outstanding customer experience that builds strong relationships and encourages loyalty.
- Process transactions efficiently and accurately, ensuring customers feel supported and valued at checkout.
- Use product knowledge and current promotions to drive add-on sales and support store performance.
- Maintain merchandising and presentation standards to keep the sales floor clean, organized, and visually appealing.
- Support daily store operations, including opening and closing procedures, to ensure smooth and consistent execution.
- Uphold a customer-first approach by offering styling advice, answering questions, and contributing to an engaging and inclusive environment.