Teamlead Customer Service Belgium (m/f/d)

As Customer Service Manager (m/f/d), you will lead our Dutch- and French-speaking teams and ensure an outstanding customer experience across markets. You combine operational excellence with people leadership and act as a key link between Customer Service and internal stakeholders.

This role is ideal for a hands-on leader who thrives in a fast-moving environment and enjoys improving processes while developing people.

Your Tasks

• Lead, coach, and develop the NL & FR Customer Service teams.
• Take ownership of daily operations, KPIs, and workload management.
• Monitor performance and proactively optimize processes and tools.
• Ensure smooth cross-site collaboration (Tongeren & Sevenum).
• Act as escalation point for complex cases.
• Foster a positive, performance-driven, and collaborative team culture.
• Serve as a strong business partner to internal stakeholders.