We are seeking a Technical Account Manager to manage and support multi-site, multi-state accounts, ensuring seamless project delivery and long-term customer success.
This role blends technical expertise, project coordination, and relationship management. You鈥檒l serve as the main point of contact for assigned accounts, overseeing technical implementation, managing communication across multiple stakeholders, and ensuring smooth execution of ongoing and upcoming projects.
Key Responsibilities
Account & Relationship Management
- Act as the primary liaison for assigned accounts, building strong and lasting partnerships.
- Conduct regular account reviews and status calls to ensure ongoing satisfaction and service quality.
- Coordinate communication between internal teams, vendors, and on-site stakeholders to maintain alignment.
- Create templated proposals for new sites, expansions, and upgrades.
- Monitor account performance metrics, provide detailed reports, and proactively identify improvement opportunities.
Technical & Operational Support
- Collaborate with engineering and project management teams to support technical proposals, takeoffs, and rollout schedules.
- Use Bluebeam and related tools to review drawings, perform takeoffs, and validate system designs.
- Provide technical guidance on low-voltage systems such as access control, surveillance, intercom, and network integrations.
- Work closely with internal service and support teams to troubleshoot and resolve technical issues promptly.
- Maintain documentation, site standards, and project details to ensure consistency and knowledge sharing.
Proactive Support & Continuous Improvement
- Conduct non-sales client touchpoints to provide updates, share best practices, and identify upcoming needs.
- Identify opportunities for account growth, optimization, or process enhancements.
- Support the creation of scalable systems and repeatable processes for managing large portfolios.
- Collaborate cross-functionally with Sales, Project Management, and Operations to ensure high service standards.