As Desktop Support Engineer, you will provide advanced technical support for desktop systems, applications, and peripherals, ensuring issues are resolved promptly and efficiently to minimise downtime across the studio.
Covering Eastern Standard Time hours (19:30 – 04:30 IST), this role will primarily be remote due to the working hours, with the potential to evolve into a hybrid position. You will diagnose and troubleshoot hardware and software problems, implementing effective solutions to maintain operational continuity and support user productivity.
You will assist end-users with technical queries, providing clear guidance and support, while configuring and installing desktop systems including operating systems, software applications, and required updates. Maintaining detailed documentation of support incidents, solutions provided, and inventory management within the ticketing system will form a key part of your responsibilities.
Working closely with the wider IT team, you will contribute to issue resolution and collaborate on projects aimed at improving and securing the overall IT infrastructure. You will also promote a positive, approachable, and “can do” department image, supporting a collaborative and no-blame working culture.
Key Skills & Experience