As the General Manager at Aera, you'll lead a high-performing team to deliver exceptional guest experiences all year round. You鈥檒l oversee all aspects of daily operations, from elevated service and beverage programs to high-energy nightlife, entertainment programming, and late-night service, while driving operational performance, revenue growth, and brand presence. This is an exciting opportunity to shape memorable experiences, inspire your team, and contribute to the success of a vibrant, industry-leading hospitality destination.
The Day to Day:
- Manage and oversee the daily operations, including daytime, evening, and late-night, service execution, staffing, guest flow, and overall restaurant performance, in accordance with O&B standards and brand expectations.
- Maintain comprehensive knowledge of all food and beverage menus across the operation, with particular emphasis on delivering and continuously enhancing a premium, industry-leading beverage program, aligned with O&B quality and service standards.
- Partner with the management team to plan, curate, and execute a dynamic calendar of live entertainment and special events that drive guest engagement and brand presence.
- Collaborate with marketing and leadership teams to contribute creative ideas and initiatives that support brand awareness, guest acquisition, and ongoing promotion of the concept.
- Build and maintain strong relationships with guests, team members and senior leadership, fostering a culture of excellence, accountability, and exceptional service, consistent with O&B values and service philosophy.
- Lead, inspire, and develop the management and front-line teams to consistently exceed service expectations and performance standards, while upholding O&B operational and leadership standards.
- Oversee financial and operational reporting, including sales performance, invoicing, payroll, scheduling, inventory control, and labour management, ensuring accurate reporting to the Director of Operations.
- Ensure compliance with all health, safety, security, and licensing requirements, maintaining a safe, professional, and high-performing environment for guests and staff.
- Identify opportunities for operational improvement, revenue growth, and cost efficiencies while maintaining premium guest experience standards.