Banquet Operations
- Oversee the setup, execution, staffing and breakdown of all banquet and event functions.
- Ensure event details are accurately communicated to service teams and executed according to client expectations.
- Lead and support banquet staff during service, including assigning sections, monitoring pacing, and ensuring high service standards.
- Coordinate with Culinary and Sales/Event Planning teams to ensure seamless event execution.
- Manage inventory of banquet supplies and ensure rooms are properly staged.
- Respond promptly to client requests and event-day adjustments.
Restaurant/FOH Operations
- Support daily floor management of the restaurant along side other managers, including opening/closing duties, table/section planning, and service flow.
- Maintain high levels of guest satisfaction through proactive service and hospitality leadership.
- Assist in managing reservations, large parties, and table turns to maximize guest experience and revenue.
- Monitor cleanliness, ambiance, and adherence to brand standards across all FOH areas.
- Other duties when needed
Leadership & Staff Management
- Assist training, coaching, and developing banquet and restaurant service staff.
- Participate in scheduling, shift coverage, and managing staffing levels based on business needs.
- Conduct pre-shift meetings, deliver service briefings, and ensure team readiness.
- Provide real-time feedback and performance support to maintain strong team standards.
Administrative & Financial
- Assist with labor management, cost controls, and inventory tracking.
- Ensure accurate billing, reconciliation, and event documentation.
- Review guest feedback and collaborate with leadership to implement improvements.
- Support health & safety compliance, including workplace inspections and policy adherence.
Guest Relations
- Serve as a point of contact for guests during events and restaurant service periods.
- Resolve guest concerns promptly and professionally.
- Build strong relationships with clients, vendors, and partners to maintain repeat business.