Responsibilities (tasks, key areas of responsibility, and functions):
1. Providing psychological assistance through counseling
1) Conduct individual counseling sessions for students and enter data and counseling outcomes into the appropriate software/database.
2) Conduct group counseling sessions for students.
3) Provide urgent counseling and crisis psychological assistance according to the duty schedule.
4) Conduct initial assessment consultations and triage during duty hours.
5) Perform psychodiagnostics using modern methodologies and tools, and enter the results into the system.
6) Maintain records of counseling activities and analyze the dynamics of requests.
2. Educational and Preventive Activities
1) Development of informational materials (articles, booklets, memos) on psychological issues for students and staff.
2) Development and implementation of training and seminar programs aimed at improving the psychological well-being of students and staff, according to an approved schedule.
3) Organization and implementation of educational events such as workshops, seminars, and training sessions within preventive programs focused on students’ psychological well-being, as well as the prevention of anxiety, stress, and emotional burnout.
4) Conducting meetings, discussion clubs, and informational sessions aimed at improving students’ psychological literacy.
5) Conducting educational events for fellow psychologists based on the results of training within professional development programs, as well as exchanging relevant knowledge, new methodologies, and best practices in the field of psychological counseling.
3. Participation in the organization and provision of crisis psychological assistance for students:
1) Development, organization, and implementation of trainings for students and staff on methods of responding to crisis situations and providing initial psychological aid. Conducting drills and simulation-based crisis response trainings.
2) Development of memos and methodological guidelines for students and staff on psychological safety and algorithms for responding to crisis situations.
3) Providing urgent psychological assistance to students and staff during crisis situations, when necessary.
4) Providing post-crisis psychological support to students who have experienced difficult life situations (loss, trauma, violence, etc.).
5) Participation in the work of interdisciplinary commissions regarding students requiring active monitoring and assessment of their condition. Maintaining a database of crisis situations, analyzing and improving response algorithms, analyzing the dynamics of received requests, and preparing reports. Submitting information on students in crisis (case history, number of consultations, reason for seeking help, recommendations) to the administration.
6) Interaction with the clinic’s psychiatrist and/or medical assistance service, as well as the city mental health center, in order to monitor and observe the condition of students requiring active supervision.
7) Collaboration with structural units, administration, and external organizations to coordinate work in crisis situations.
4. Development of Professional Competencies
1) Systematic professional development through participation in seminars, conferences, training programs, workshops, intensives, and master classes.
2) Exchange of professional experience with colleagues, participation in expert meetings, round tables, and discussion clubs. Contributing to the development of the University’s psychological service by engaging in the work of professional communities and associations.
3) Undergoing professional supervision and intervision to improve the quality of counseling and diagnostic work.
4) Participation in psychological research aimed at studying the psycho-emotional state of university students and staff.
5) Development, adaptation, and implementation of new psychological methods and approaches aimed at improving the psychological well-being of students and staff in the educational environment.
6) Acquiring and applying modern digital technologies in psychological counseling and psychodiagnostics (online counseling, use of specialized software, working with artificial intelligence in psychology).
5. Administrative and Analytical Work
1) Timely and accurate completion of online tables, databases, and software tools to present data on the number and status of events conducted under the leadership of the University Department, for visualization in a dashboard.
2) Compilation, analysis, and submission of statistical data, reports, and analytical summaries to University leadership and structural units.
3) Development and maintenance of documentation related to psychological assistance activities, including regulations, methodological materials, and internal normative documents pertaining to the psychological service.
4) Participation in budget planning and allocation processes.
5) Ensuring compliance with confidentiality and personal data protection regulations when working with documentation and databases.
6) Participation in the development of strategies for the advancement of the University’s psychological service, as well as in analyzing the psychological support needs of students and staff.
7) Monitoring the effectiveness of psychological assistance provided, analyzing trends, and developing proposals for improving work processes.
Nazarbayev University
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