Inside Service Technician

 The Job at a Glance 

As a Inside Service Technician (internally known as a Tech Wizard), you will directly communicate with end users and field technicians to provide technical support over the phone and via email. On a daily basis, you’ll assist with repairs on warranty and non-warranty foodservice equipment (specifically hot-side units). You’ll work closely with manufacturers to recommend engineering changes and document equipment/component failure rates. After completing the onboarding process, you’ll also have an opportunity to earn all Commercial Food Service Equipment Service Association (CFESA) certifications! 

A Typical Day 

• Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner
• Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues
• Maintain all customer call information into a company database to better assist future inquiries

Follow this link to apply: https://jobs.jobvite.com/careers/parts-town/job/oDOVrfwx?__jvst=Job%20Board&__jvsd=SmartRecruiters