Inside Sales Representative

Caring.com - Inside Sales Representative (Family Advisor)

The Inside Sales Representative or Family Advisor plays a pivotal role in helping families find appropriate private-pay senior living options. Success in this remote, inside sales position, relies on effective communication, empathy, salesmanship, and collaboration with both care seekers and senior living communities. Key elements include providing informed and personalized support to seniors, fostering positive relationships with senior living partners, and excelling in remote work skills. The Family Advisor focuses on guiding families through a challenging process, addressing concerns, and ensuring a seamless, empathetic, and supportive experience.

As an Inside Sales Representative or Family Advisor at Caring, you can expect:

A structured sales process, built to:

• Guide families through the senior living search process, ensuring consistent follow-up, and emphasize the value of partnering with Caring.
• Communicate partner community offerings within our database, resident requirements, and the unique benefits of senior living options.
• Actively listen to a care seeker’s needs and pay attention to verbal cues.
• Engage in effective probing and ask insightful questions to provide targeted solutions.
• Leverage our technology to provide the best outcomes for care seekers.

High accountability for sales performance and productivity:

• Maintain consistent performance metrics based on predefined benchmarks and key performance indicators.
• Consistently meet and exceed sales quotas.
• Balance adding new volume to pipeline while converting existing pipeline.
• Accurately manage a lead pipeline within the CRM.

Caring Brand Ambassador:

Deliver our mission-driven value to care seekers and senior living communities alike, while being an excellent reflection of the Caring brand.