About Us: Ultimate Staffing, a member of the Roth Staffing family, is a leading privately owned staffing company with a national reach. We are proud to have earned top industry awards for employee satisfaction and client service, including Best Staffing Firm to Work For, Best Staffing Firm to Temp For, and Best in Client Service. We create extraordinary experiences every day, setting ourselves apart from other staffing firms. One of Oregon's prominent employers is looking for a proactive and motivated Customer Service Specialist with a passion for providing outstanding customer support. This role is ideal for someone who enjoys solving problems, fostering positive customer relationships, and contributing to a collaborative work environment. The right candidate will be flexible and ready to assist various teams to ensure a high level of customer satisfaction, working effectively from home in a high-volume setting.
Position: Customer Service Specialist
Reports to: Customer Service Supervisor
Overview: The Customer Service Specialist focuses on understanding and fulfilling customer needs while building and maintaining strong relationships.
Primary Responsibilities:
- Handle incoming calls, emails, and faxes from customers with professionalism and care.
- Provide precise information to potential clients regarding services and pricing options.
- Investigate and resolve customer inquiries promptly.
- Set up new accounts and manage order entries efficiently.
- Keep accurate records of interactions, noting actions and outcomes in the database.
- Determine when escalation is necessary and transfer calls accordingly.
Core Skills:
- Ability to work independently while managing multiple tasks.
- Strong communication skills and the ability to resolve conflicts effectively.
- High attention to detail and organizational skills.
- Strong problem-solving abilities and professionalism in both written and verbal communications.
- Basic proficiency in computer applications such as Windows and Outlook.
- Ability to manage time effectively and maintain composure under stress.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.