City of Fort Wayne
Theatre Front Gate/Parking Lot Lead
Job Code: 2024081
Posted On: Wednesday, 13th March 2024
Category: Seasonal
Department: Parks & Recreation
Foellinger Theater
Shift: Varies
Location: Fort Wayne, IN
200 E. Berry Street
Pay Rate: $18.6747 - $22.8246 per hour
SUMMARY
Working under direction of the Theatre Assistant Manager Operations, incumbent directs the successful operation of parking lots. In conjunction with security lead monitors parking lot behavior and takes corrective action as directed. Provides civilian leadership to monitoring of theatre grounds outside of the fence. The incumbent is expected to exercise good judgment, independence, initiative, and professional expertise in conducting day-to-day operations. All work duties and activities must be performed in accordance with the City safety rules and operating regulations, policies, and procedures as well as federal, state, and local regulations.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the ability to interact with the public, City incumbents, and outside agencies with patience, tact, respect, and professionalism and the following. Other duties may be assigned.
- Supervise, schedule, and coordinate the operation of Foellinger Theatre parking facilities;
- In conjunction with security lead monitor parking and behavior on the parking lots. Be prepared to deal with confrontational parking lot users in a professional and civil manner;
- Responsible to provide civilian leadership in conjunction with city police and private security to monitor all theatre grounds outside of fence;
- Review parking lot operations and oversee the efficient utilization of staff and equipment;
- Inspect parking lots and report problems relating to their physical conditions;
- Recommend improvements to operations, procedures, or scheduling;
- Provide information to and respond to inquiries from the public;
- Coordinate parking lot operations with uniformed city police;
- Instruct, train, supervise, and evaluate subordinate personnel;
- Prepare periodic reports regarding parking lot operations;
- Promptly document incidents per Department policies and procedures.
MARGINAL FUNCTIONS
Performs other duties as assigned.
PERFORMANCE EXPECTATIONS
The incumbent is responsible to manage their performance in accordance with this job description and the performance expectations provided to them by management. If at any time the incumbent is unsure of their role or specific responsibilities, it is the incumbent's responsibility to refer to their job description and ask for clarification from their supervisor. Management will work with the incumbent, as needed, to ensure performance expectations are clearly communicated and performance goals are achieved.
SUPERVISORY RESPONSIBILITIES
Has direct supervisory role for contract staff and volunteers as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
- High school diploma or general education degree (GED); Bachelor's degree from an accredited university in a related field preferred;
- Proven track record of outstanding customer service and leadership skills to guarantee that the entire parking team is dedicated to ensuring that each and every guest experience at the Theatre is an exceptional one;
- One to two (1-2) years of experience in public safety / security or comparable education;
OTHER KNOWLEDGE, SKILLS and/or ABILITIES
- Ability to work evening and weekend hours, based on the needs of daily business operations;
- Excellent interpersonal and communication skills;
- Ability to provide leadership, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate, and diffuse possibly volatile situations with tact;
- Must be able to work under pressure;
- Must demonstrate extreme patience with customers;
- Ability to train workers;
- Demonstrated supervisory skills;
- Demonstrated excellent communication skills;
- Ability to establish priorities and manage multiple situations in a fast-paced environment;
- Understands complex, varied non-standardized tasks, processes, or operations;
- Applies routine practices, rules, regulations, procedures, or techniques that are relevant to assigned tasks;
- Communicates efficiently and effectively while training various skills;
- Ability to establish and maintain a cooperative working relationship with departmental managers, operating staff, and the general public.
LANGUAGE SKILLS
Level of instructions is generally accepted but is not always clearly applicable. Judgment is needed in selecting the most pertinent guidelines in interpreting precedents and in adapting to standards set by the Fort Wayne Parks and Recreation Department. Incumbent's contacts are with persons employed by other agencies or with the public. Incumbent handles questions, complaints requiring judgment and tact in order to render service, carry out policy, and maintain coordination.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole