Handle customer inquiries and complaints via phone, chat, email or any other channel that Keeta deems fit for providing support to our customers (Customers/Riders/Merchants).
Provide detailed information about our products and services.
Assist customers with order placement, modifications, and cancellations.
Track and monitor delivery statuses, and coordinate with logistics, Sales, Tech/Product or any relevant Keeta departments to ensure timely deliveries.
Resolve any issues related to delivery, payment, or service dissatisfaction.
Maintain a high level of professionalism and brand alignment in all interactions.
Collect and report customer feedback to the management team to improve service quality.
Participate in training sessions to stay updated on product or policy changes.
Willingness to work in shifts that could be scheduled during a 24 hour window.