We are looking for a proactive and empathetic Customer Support Agent to assist residents with issues related to our property portal. This includes support for payment processing, maintenance ticket submissions, and general portal navigation. The ideal candidate will have a strong background in customer service and hands-on experience using SAP and RealPage systems within a property management environment.
May include remote opportunities in the following states: AZ,CA, FL, IL, IN, KS, MI, MN, TN, TX, UT, . No relocation assistance is provided.
Responsibilities:
Respond to resident inquiries via phone, email, or chat, delivering a positive and solution-focused customer experience.
Support residents in using the property portal for tasks such as rent payments, submitting maintenance tickets, and accessing community resources.
Troubleshoot and resolve payment-related issues, including transaction failures, billing discrepancies, and auto-pay setups.
Guide residents through submitting and tracking maintenance requests efficiently.
Utilize SAP and RealPage to manage resident records, service requests, and financial transactions.
Accurately document all customer interactions in the CRM and escalate complex issues when necessary.
Collaborate with internal teams to ensure prompt resolution of resident concerns.
Stay up to date with portal features, policy changes, and process updates.
Offer feedback to help improve the customer experience and portal usability.
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