This role is pivotal in ensuring client satisfaction and product excellence. You will act as the primary point of contact for users, providing technical support, guidance, and product-related insights to ensure an optimal customer experience.
Key Responsibilities
- Provide first-line technical support to clients, addressing inquiries and resolving software-related issues in a timely and professional manner on products ERP/HRMS.
- Conduct onboarding sessions and user training to support effective product adoption.
- Document and report bugs or enhancement requests to the product and development teams.
- Solve client鈥檚 problems remotely or on site
- Improves system performance by identifying problems; recommending changes
- Maintain and update user guides, FAQs, and knowledge base documentation.
- Collaborate with internal teams to ensure client satisfaction and quick ticket resolution
- Support software testing efforts, particularly for new features and version updates.