Associate Director, IT Business Partner Customer Engagement

Major Accountabilities:

• Represent Europe in global product discussions, ensuring local needs are reflected and prioritized in the roadmap.  
• Translate regional business needs into IT solutions aligned with the DDIT product portfolio, acting as the strategic bridge to global product teams.  
• Drive adoption and lifecycle success of patient services products across European markets in partnership with global leads and business owners.  
• Shape technology strategy and solution discovery to enable business objectives, with a consulting mindset and focus on innovation.  
• Accountable for program, project, and product delivery; partner with the business to co-own technology-enabled transformation outcomes.  
• Measure, communicate, and increase the business value of transformation initiatives; improve ease of engagement with DDIT and support cost-conscious technology choices.  
• Serve as key business partner for continuity and governance: escalation point for critical issues and contributor to operational objectives and mid-term planning aligned to DDIT strategy.  
• Support product ownership activities: articulate local market strategy and customer experience, contribute to product vision and roadmap, prioritize the backlog, and ensure the team understands backlog items (working closely with the Scrum Master).

Experience:

• Proven experience in commercial IT within a multinational or regional pharmaceutical environment.
• Strong understanding of digital marketing platforms, including Salesforce Marketing Cloud and content management systems.
• Demonstrated ability to manage IT projects across international landscapes Excellent communication and interpersonal skills, with experience engaging senior stakeholders.
• Strategic thinker with a track record of influencing without authority.
• Fluent in English, both written and spoken.
• Experience in patient services or customer engagement solutions.
• Ability to collaborate across boundaries and drive alignment between global and regional teams.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy /people-and-culture

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Commitment to Diversity & Inclusion:
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

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