- Set and execute the HLS channel strategy and plan, aligned to Group Distribution and National Sales objectives.
- Drive HLS broker headcount growth and productivity, partnering closely with Talent Acquisition and state leadership.
- Lead, coach and develop the HLS leadership team to lift performance, capability and accountability.
- Use data, dashboards and coaching to improve conversion, efficiency and Find, Buy, Own penetration across the HLS funnel.
- Build a strong, values led culture focused on performance, engagement, inclusion, risk and customer outcomes.
Key Performance Indicators
Success in this role will be measured against:
- HLS Settlements - delivery to North Star targets (volume and value).
- Broker Headcount - actual versus plan, including sustainable ramp and productivity.
- Sales Conversion - from Appointment to Lodgement and from Lodgement to Settlement.
- Find, Buy, Own Penetration - uptake of Aussie Homes, Aussie Conveyancing and other integrated services.
- Customer NPS - customer advocacy and experience across the HLS channel.
- Engagement and Culture - leadership rhythms, participation in key events and channels, engagement outcomes and retention across HLS.