Retail Strategy & Channel Growth
- Develop and execute the national Retail growth strategy aligned to Group objectives
- Scale the Retail footprint while protecting unit economics
- Drive sustained productivity uplift across the franchise network
- Ensure long-term channel sustainability and margin discipline.
Inspirational Network Leadership
- Lead and coach State Managers to build high-performing, growth-oriented teams
- Build strong, trusted partnerships across the franchisee network
- Foster a culture of accountability, collaboration and customer excellence
- Act as a visible and credible leader across the Retail channel.
Performance & Commercial Accountability
- Own Retail P&L and operating budget
- Monitor productivity metrics (lodgements, DPH, conversion, attachment)
- Drive structured business planning and disciplined performance management
- Embed data-informed leadership supported by our Agentic platform.
Operating Model & Innovation
- Lead adoption of agent-assisted leadership tools to increase decision velocity
- Champion the integration of Retail within the Find鈥揃uy鈥揙wn ecosystem
- Drive alignment between retail and broader distribution functions.
Leadership
- Serve as a senior member of the Distribution Leadership Team, contributing to strategic direction, decision-making, and organisational leadership.
- Demonstrate cabinet solidarity and executive presence
- Lead with integrity, accountability and long-term growth focus.
Key Measurements
- Retail revenue and contribution margin
- Franchisee productivity and settlement growth
- Network headcount growth and retention
- State-level NPS and engagement
- Campaign adoption and product penetration
- Budget performance and cost management.