ResponsibilitiesĀ
⢠Inquiry Management.
⢠Own the employee relationship as primary contact for employee/customer inquiries concerning HR-related programs, policies and tools; provide consistent and fair responsesĀ
⢠Utilize Knowledge Base to manage all inquiries that can be resolved during phone call or that require basic investigation to provide resolution; proactively utilize all resources availableĀ
⢠Complete necessary research to advance inquiries that are complex or have individual focus to next level of HR or identified SMEĀ
⢠Manage all supported channels (phone, email, employee self-service portal, postal mail, fax)Ā
⢠Utilize case management skills to ensure timely responses and ensure achievement of internal service level agreementsĀ
⢠Document interactions accurately and completely using tools and resources availableĀ
⢠Support maintenance of HR information on clientās intranet and drive employee usage of self service solutions and intranet as a key resourceĀ
⢠Collaborate with other global HR Service Advisors to identify and drive improvement of service deliveryĀ
⢠Generate reports and communications to HR and other personnel as neededĀ
⢠Establish positive relationships throughout HR and with process partnersĀ
⢠Identify and support enhancements of processes to improve effectiveness and efficiencyĀ
Participates in various HR projects and initiatives while working collaboratively with other team members (15%)Ā
⢠Support projects as assignedĀ
⢠Ensure completion of activities on timeĀ
⢠Escalate issues/concerns pro-activelyĀ
Education and Experience RequirementsĀ
⢠Bachelor degree is requiredĀ
⢠Minimum of 2 years related work experience in an HR or customer service role; previous experience working within an HR function is strongly preferred
⢠Bi-lingual experience preferred; in addition to English, demonstrated ability to speak and write at least one of the following languages: Spanish, German and/or French.Ā
⢠Experience working in a matrix organization.Ā
⢠Strong technology skills. Ability to quickly learn and work in a cloud-based solution.Ā
⢠Ability to work in HRIS systems; SAP or Workday experience is a plus, but not required.Ā
⢠Demonstrated ability to use Microsoft Office products is required (Word, Excel, Outlook, PowerPoint, SharePoint, etc.).Ā
⢠Ability to use Salesforce.com cloud solution is a plus, but not required.Ā
Key Skills, Abilities, and CompetenciesĀ
⢠Ability to work in a fast-paced environment with constant deadlines and time constraints; open to an environment where things change constantlyĀ
⢠Demonstrated strong interpersonal, verbal (phone) and written communication, as well as active listening skills to handle a volume of inbound inquiries from employees/customers; position continually requires demonstrated poise, tact and diplomacyĀ
⢠Analytical, strong focus on high quality output
⢠Flexible, able to prioritize activities and multi-task in order to meet goals and deadlinesĀ
⢠Ability to handle confidential information and issues effectively and without breach of confidentialityĀ
⢠Works well under very general supervisionĀ
⢠Able to work independently, but collaborate as part of a global teamĀ
⢠Able to interact with all levels of employees
Complexity and Problem SolvingĀ
⢠Decision making within defined process.Ā
Integrated Resources INC
https://careers.smartrecruiters.com/IntegratedResourcesINC