Care Coordinator / Scheduler

The Staff Coordinator/Scheduler is expected to perform a variety of duties in the coordination of scheduling service for clients. The Staff Coordinator/Scheduler is expected to assist and support other staff members in order to provide the highest quality service to clients.

Primary

·         Coordinate CAREGiver schedules on a daily basis

·         Coordinate and maintain monthly client schedules

·         Answer each incoming call in a friendly, professional and knowledgeable manner

·         Field new client enquires over the phone in a knowledgeable manner, enter information into database and handover to Care Manager

·         Develop and maintain relationships with both clients and CAREGivers

·         Identify and report to Care Manager, areas of recruitment & retention needed

·         Enter and maintain accurate client and CAREGiver records

·         Process and mail initial service enquiry letter/brochure

·         Provide up to date hand over for out of hours cover

·         Participate in out of hours “on call” rota

Secondary

·         Field employment inquiries from prospective CAREGivers and arrange for application process as needed

·         Assist Care Manager in completing Client Journal

·         Participate in quarterly CAREGiver meetings

Job Type: Full-time