Senior learning & Development Officer

Job Summary

The Senior Learning and Development (L&D) Officer is responsible for implementing, delivering, and monitoring training and development programs that enhance employee skills, knowledge, and performance in support of IQ-EQs goals. The role ensures effective coordination between facilitators, participants, and key stakeholders while managing local L&D initiatives, reporting insights, and facilitating training programs designed by the Global Talent Team.

Core Responsibilities

Act as the primary liaison between facilitators, participants, and management to ensure smooth delivery of training initiatives.

Respond to inquiries regarding training programs and provide accurate, timely information to all stakeholders.

Deliver L&D programs designed by the Global Talent Team, including Embark, non‑manager training, leadership workshops, and learning sessions.

Generate and consolidate reports on training activities, attendance, and training effectiveness.

Provide key insights and recommendations to the Regional Head of L&D and Local HR teams.

Lead and manage assigned local L&D projects to support organisational learning priorities.

Tasks

• Facilitate classes, workshops, and learning interventions across employee groups.
• Ensure timely and accurate recording of attendance and completion in the Learning Management System (LMS).
• Monitor and evaluate participant engagement, feedback, and knowledge checks to propose improvements.
• Observe employee behaviour post‑training to assess on‑the‑job application of learning (70% monitoring for relevant programmes).
• Facilitation of Embark for new joiners and other development programmes, as required.
• Facilitate orientations for talent development programmes where applicable.
• Develop, update and enforce L&D policies and guidelines (e.g., sponsorship programs, secondments).
• Partner closely with HR Business Partners to ensure L&D programs are communicated effectively across the organization.
• Monitor L&D Trackers, communicate insights, and take appropriate action
• Provide reports as needed, on training outcomes and program effectiveness
• Stay informed about L&D tools, technologies, and best practices to ensure effective program delivery and continuous improvement.
• Perform other related tasks that may be assigned by the manager from time to time.

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Makes use of Adult Learning Principles
• Instructional Design Principles (ADDIE)
• Excellent Communication and Interpersonal Skills
• Facilitation and Classroom Management
• Gives effective feedback and coaching