This role is based in our Menara Skymind office.
We are seeking a dynamic and experienced Manager of Research Operations to lead a high performing team of data-focused research analysts. This role is critical in driving operational excellence by optimizing data acquisition, sourcing, processing, and collection methodologies. You will ensure the successful, on-time delivery of high-quality, centralized data deliverables while fostering a culture of continuous improvement and collaboration.
Key responsibilities:
- Lead and develop a team of Research Operations analysts, ensuring expertise in data acquisition, sourcing, processing, and collection. Foster a culture of data-driven decision-making, critical thinking, and continuous improvement.
- Design and implement resource optimization strategies, including a capabilities decision matrix, to ensure the team鈥檚 skills evolve to meet changing business demands.
- Oversee the delivery of high-quality, differentiated data projects that provide essential inputs for research and consulting deliverables. Standardize workflows, process maps, and training to enhance operational efficiency.
- Collaborate with the Data Architecture and Engineering team to ensure seamless integration with centralized data storage platforms and support platform optimization.
- Partner with Research & Data teams to plan, coordinate, and execute data deliverables, ensuring consistent delivery of high-impact insights.
- Work with the Research & Analytics Leadership team to define and execute a team strategy focused on recruitment, development, engagement, and training.
- Refine operational processes in partnership with Operations Leadership, optimizing quality, efficiency, and cost-effectiveness. Monitor and assess key KPIs to ensure alignment with business goals.