Senior Registration Systems Manager

This role is based in our 5 Howick Place, London office

Role Overview

To lead and oversee the delivery of premium user experiences across online journeys, mobile apps, onsite systems, and digital products for internal users and event delegates (Cannes Lions, Dubai Lynx, Eurobest, Most Contagious, Money20/20 Asia, Europe and USA). This involves working with key stakeholders to ensure data flows and accuracy between platforms is maintained. This role focuses on strategic oversight, guiding the team, and ensuring alignment with business and customer goals.

Key Responsibilities

• Strategic Support:

  • Support the Head of UX Operations in defining and championing the vision for exceptional user experiences, setting satisfaction metrics and identifying opportunities for innovation.

  • Align user experiences across all events, ensuring consistency and prioritising impactful development efforts.

  • Support the Head of UX Operations in delivering new product or strategic initiatives.

  • Use key insights about the needs and desires of our customers, to make improvements and focus on innovation across multiple customer channels and touch points. 

• Team Oversight:

  • Lead on backlog and support sprint planning sessions with our development team, setting priorities and ensuring clear alignment with business goals.

  • Guide and mentor team members, overseeing the delivery of user journeys and maintaining high-quality standards.

  • Act as the first point of sign-off on business requirements, escalating to the Head of UX Operations as needed.
     

• Stakeholder Collaboration:

  • Partner with key stakeholders to sign off on product lists, pricing, and customer journeys for each event.

  • Work closely with the Head of UX Operations to align UX initiatives with broader customer experience goals.

  • Collaborate with the Data Analysts across events to ensure accurate data capture without compromising user experience.

  • Work with key stakeholders to ensure data flows and accuracy for reporting is maintained.

  • Work with the product team on the delivery of the event app.
     

• Project Coordination:

  • Oversee the delivery of launches, improvements, changes, and fixes, ensuring timelines and deadlines are met.

  • Report back on timelines, progress and any challenges to the Head of UX Operations on a regular basis.

  • Collaborate with QA to monitor progress, identify issues, and ensure quality control.

  • Provide final sign-off on user journeys, fixes, and launches in coordination with the Head of UX Operations.
     

• Event Support:

  • Ensure internal and onsite systems are tested, efficient, and user-friendly.

  • Attend events as required, including mandatory attendance at Cannes Lions for a minimum of two weeks in June. Please note you will be required to take on a customer facing role during events.
     

• Continuous Improvement:

  • In line with our CX, product and marketing teams, conduct research to explore innovative solutions to user challenges, driving enhancements across platforms.

  • Document and refine user journeys using diagrams, sketches, and visual tools to ensure clarity and alignment.

  • Help to define and identify improvements for internal processes.
     

• Additional Duties:

  • Support in presenting back new ideas or strategic initiatives to key stakeholders or the wider business.

  • Handle ad hoc responsibilities, prioritizing team guidance and high-impact projects.