Awards Operations Executive (6 month FTC)

This role will be based in our 5HP, London Victoria office

Role overview 

The Awards Operations executive role is a pivotal role in facilitating the smooth day-to-day running of the Awards Engagement team. It involves processing and maintaining datasets, refining and implementing processes and working with multiple teams to help the Awards team deliver world class service to LIONS Awards customers. 

As an Awards Operations Executive, you will be responsible for managing trackers and processes that help the Awards Team excel. Your focus will be on processing data, supporting database maintenance, and ensuring the integrity of our data systems.

You will play a key role in monitoring performance metrics, producing regular reports, and serving as a point of contact for technical issues. With strong Excel/Google Sheets skills and experience in Administration and/or Operations, you will work quickly and efficiently to maintain data integrity, deliver reports, and facilitate data requests across teams.

This is a detail-oriented role requiring self-sufficiency, technical aptitude, and the ability to remain composed under pressure while supporting the overall customer experience for LIONS Awards.

Key accountabilities

• Maintain Festival progress trackers and performance dashboards for lead generation, account engagement, and query handling
   
• Conduct basic data analysis and produce regular reports to support decision-making processes
   
• Serve as the point of contact with the development team; identify bugs and suggest improvements for internal processes and customer experience
   
• Coordinate with finance on customer queries regarding sanctions, invoices, and payment issues
   
• Become an expert on our Awards entry system, website, and resources to facilitate improvements
   
• Contribute to the development of technology (SalesForce, Microsoft Office, and internal network) that supports team success
   
• Coordinate and deliver on-site Awards activities to enhance the overall customer experience
   
• Process and verify large quantities of data while maintaining data integrity
   
• Facilitate data requests across teams and provide timely insights
   
• Manage seasonal staff to ensure on-site success and business-wide reporting

If you don't meet every single requirement, we'd still encourage you to apply. At LIONS, we are committed to creating a diverse, inclusive and authentic workplace, so if you are excited about this role, we would still like you to apply.