As Programme Manager for the Buying Experience, you will play a pivotal role in delivering large-scale business and technology transformation initiatives. This role is integral to the success of the One Informa programme, which unites our teams, processes, and systems to create a seamless and efficient lead-to-cash journey. You will drive the delivery of complex, interconnected initiatives, ensuring alignment with strategic objectives, fostering collaboration across divisions, and delivering measurable business outcomes that support Informa鈥檚 vision of operational excellence and innovation.
You will have a proven track record of managing end-to-end transformation programmes, with a strong focus on process optimisation, technology enablement, and stakeholder engagement.
- Programme Leadership: Support the Buying Experience (lead-to-cash) Delivery Lead to lead and coordinate the execution of the One Informa Buying Experience transformation
- Programme Management: Own programme management, planning and reporting for a large-scale business and technology transformation programme, ensuring alignment with organisational goals and timelines.
- Programme governance: Establish and maintain programme governance
- Lead-to-Cash Expertise: Oversee the transformation of lead-to-cash processes, including lead generation, sales, order management, billing, and revenue recognition, ensuring seamless integration across systems and teams.
- Stakeholder Management: Build and maintain strong relationships with senior stakeholders, including C-suite executives, business leaders, and technical teams, to ensure alignment and buy-in throughout the programme lifecycle.
- Strategic Planning: Own, develop and maintain a comprehensive programme roadmap and plan, identifying key milestones, dependencies, risks, and resource requirements. Responsibility extends to developing and maintaining the deployment schedule which determines when brands will be migrated.
- Risk and Issue Management: Proactively identify, assess, and mitigate risks and issues that could impact programme delivery, driving timely resolution and communication, collaborating across the lead-to-cash programme and connected streams. Own and maintain the programme RAID log.
- Dependency Management: Capture, understand and proactively manage programme dependencies
- Team Leadership: Manage cross-functional teams, including internal resources and external vendors, fostering collaboration and accountability to achieve programme objectives.
- Change Management: Drive organisational change initiatives, ensuring effective communication, training, and adoption of new processes and technologies.
- Performance Tracking: Monitor and report on programme progress, KPIs, and outcomes, ensuring transparency and alignment with business objectives.