Key Account Manager, Lions Intelligence

This role is based in our5 Howick Place Office.

Reporting into the Global Head of Key Accounts, the new Key Account Manager will take responsibility for growing billings and revenue from a defined group of LIONS Intelligence clients by developing strong relationships and a deeper understanding of their business’s needs, structures and processes.

You will work closely with your clients, gaining a deep understanding of their challenges and turn that knowledge into commercial growth conversations across the spectrum of LIONS Intelligence products. - currently WARC, The Work, Contagious IQ and Effie.

Through these deep relationships, you may also become aware of opportunities for other areas of the LIONS business - events, delegates, advisory, learning. The key accounts team are expected to identify opportunities where they exist and pass those leads and connections over to the correct team, offering support if needed. 

However, for clarity, the key responsibility for the key accounts team is driving growth from LIONS Intelligence subscription products.

The key accounts team may work closely with other areas of the commercial function - customer success, new business and account development - potentially collaborating on deals where multiple people are involved and credit shared amongst a group. 

• Meet/exceed own annual value and volume renewal rate & upsell targets - growing the overall spend of your portfolio at greater rates than is achieved by the wider account development team in their portfolios

• Meet/exceed monthly KPI targets

• Looking after our key brand clients, understanding their pain points and challenges, and consulting them on solutions that drive growth and customer retention. 

• Accurate and continuous forecasting of renewal conversation outcomes throughout their lifetime as clients 

• Create an annual business plan to identify risk & growth opportunities as well as forecast & plan for overachievement of targets. Review on a monthly basis

• Work collaboratively with the Customer Success team to identify renewals at risk and propose, manage and execute a plan devised to reduce risk and increase likelihood of renewal

• Maintain a strong relationship with key stakeholders so that you are clear on their challenges and can pinpoint exactly where the LIONS Intelligence service adds value for their business.

• Build terrain maps and strategic plans for each of your clients to generate a consistent pipeline that grows your account base. 

• Work to understand reasons behind non-renewal and implement win back strategy