To manage and maintain excellent relationships with clients, expert partners and colleagues to uphold a corporate image of ethics, professionalism, quality and standards.
The role itself will center around a structured list of responsibilities that occur pre, during and post each learning event, from planning right through to delivery and post project admin from an ops perspective.
Job Description
Operations Administrator:
You will be the operational and logistical liaison for our learning products within the U.K and MENA region.
You will have had a proven track record in successfully managing client relationships and delivering to expectations in a customer centric, detail orientated and timely manner.
You will have a strong, existing network of suppliers and contractor relationships that you can leverage.
Team Management (10%)
Recruiting – We will need to execute a varying number of events of varying sizes which will require the assistance of temporary staff. We will engage these people through temp staff agencies. It will be your responsibility to ensure that the selected staff will have the capabilities to run our events.
Training & Onboarding – You will be able to adopt, learn and train others to follow our standard operating procedures
Delivery / Operations (90%)
Operate as the lead for all learning events (both virtual and in-person)
Manage an event schedule, and work with partners and internal teams to ensure that sufficient time and resource is allocated to each event
Liaise with Informa clients, consultants and speakers, virtual coordinators and Informa Client Managers as required
Create, customise and configure virtual event registration links, invitations and reminders
Upload content and create custom virtual meeting layouts and event flows
Liaise with printers, travel partners, venues and flight agencies
Support the development of materials such as Best Practices, FAQs, and training slides to support virtual event execution
Support Client Managers and Clients in identifying and recommending appropriate platforms and features to use for different types of events, such as meetings, webinars, pre-recorded webinars, workshops, training, breakout rooms, whiteboard, Q&A, polls, etc.
Manage communications with trainers, presenters and virtual coordinators to ensure they have the correct information, equipment (mic, camera, Wi-Fi, background) and specific event info like links, logins, formats and calendar reminders
Schedule and execute rehearsals in advance of live events to ensure all parties are adequately prepared
Assist as the virtual event host and/or moderator during rehearsals and/or live events, on an as needs basis
Offer assistance and guidance with any attendee connection issues, as well as basic technical support during an event
Generate and download reports: registrations, attendance, polling responses, and Q&A
Process, upload and retrieve webinar recordings
Research and stay on top of trends and new tools in the virtual event space
Basic editing skills (videos, voice notes) or working with suppliers to deliver
Some sales support - case studies, feedback reports, course promotion support
Informa Group Plc.
https://careers.smartrecruiters.com/InformaGroupPlc